It took a very long time, over a year of sporadic efforts, but I finally figured out how to get SugarCRM to talk to my Google Apps email account.
Looking through the forums that support the community edition of SugarCRM, it seems like not many people have problems, but when they do it is intractable.
In my case it was either an at-sign (@) or single quote (‘) in my Google Apps password that was causing the problem. Not something you’d expect as a cause.
Actually, it came back on Sunday. The new password I set started working, and I could re-establish my Blackberry account.
Today I got an email from Google in response to my problem:
We’re sorry to hear you’ve had trouble accessing your mail. Please followthe steps below to resolve the problem:
1. Disable all mail clients you’re using to read mail. (If you use one atwork and one at home, please disable both.)
2. From the computer on which your logins are failing, visithttps://www.google.com/a/[your domain].com/UnlockCaptcha. Be sure to fillin your domain name in the URL.
3. Enter your email username and password, and the letters in thedistorted picture.
4. Once you have successfully logged in, restart your mail client and tryto access your mail.
So, if you’ve changed your password in gmail, and found that you can no longer log in via your mail applications, give the above a try!
I use Gmail for my swduncan.com domain. It’s been an awesome service, even at $50/yr, with the best spam filtration of any email service I’ve used. I love the lack of folders and the speed of the search.
I decided it was time to ditch my old password in favor of something new, and reset it on my google account yesterday.
Google doesn’t like it when you change your password.
Ever since, the only way I can log in to my gmail account is to go to the web site. Neither my Blackberry nor my Mac can log in. At first I figured it was just a sync issue – surely some server just hadn’t gotten my new password yet. But the old password doesn’t work either. So I can’t move forward, and I can’t move backward.
I really didn’t expect this kind of nonsense from Google. Their stuff usually just works. It doesn’t usually have this kind of basic problem. Am I the only one to change their password?!?