Looking for flooring? Maybe a great deal and installation on vinyl flooring?
My advice is to stay away from Lowes.
We ordered flooring from Lowes some time back, and the experience has been neither pleasant nor satisfying. I’m convinced that neither they, nor the organization sent to install the flooring, Premier Professional Services really care what happens once the flooring is sold.
There were two things we really wanted when we shopped for flooring, besides a fair price and a design we liked, of cours. They were that there would be no seams, and that we would not have to move any furniture. I’m short on vacation time and had just replaced our refrigerator, and I was done with furniture moving for a while. The old floor had seams that had opened up and given the size of the room there was no reason for them anyway.
We had an estimator come out, and while the $40 charge for moving each appliance was steep, I knew it involved disconnecting and reconnecting the stove, ice maker, etc. so it seemed worth it – the people doing it would surely be skilled and able to do it more quickly than I, right?
The estimator also assured us that no seams would be required, and we were happy with that too.
Turns out the guys who installed the flooring were very ignorant in two basic skills. First is moving anything without banging it into woodwork, tipping it over (for a detailed reason of why you don’t want to tip a fridge on its side, see here), dragging it across a hardwood floor, or last but most thorough, just breaking it into pieces. As they started to drag the stove across our living room floor, my wife, Susan, threw a fit and explained to them how to move furniture properly. Later, while they were moving the refridgerator they decided to stop in the middle of the job, while the doors were off and our food was getting warm, to step outside to call their boss and complain, she explained to them that the phone call could wait until they’d gotten the fridge put back together and running again. Their boss, Steven A. Lewinski, showed up and proceeded to mostly be rude to Susan and demand more money for moving the furniture. Susan explained that’s what estimators and esitmates were for, and since we’d changed nothing in the kitchen since the estimate was made, there would be no additional payment.
The second area of ignorance was how to measure a piece of flooring to ensure no seams would be necessary. Susan heard one installer ask “Did you measure that?” the other guy said “No – it’s big enough, right?” Wrong.
So here we sit with a floor that has a seam, underlayment seams telegraphing through, damaged woodwork, a damaged hardwood floor, a smashed pantry cabinet, and a two-week old refridgerator that doesn’t get very cold any more.
Steve Lewinski’s solution is to redo the floor. He’s assured us that he’ll send his “best guy – not like those other guys – and he’ll look at the other stuff once the floor is done.” Neither of us is really thrilled to take a day off – Susan’s a teacher and school started Thursday – to have the same company come back and have another whack at the job. We’re also not seeing how redoing the floor fixes the rest of the problems they’ve caused.
The installation was last Tuesday, and we haven’t yet heard from Lowes how the rest of it will be handled. Let’s hope they’re able to come up with a better solution, or at least address all the problems.