We heard from Chris, our contact at Lowes today, in regards to the unsatisfactory flooring installation we had last week. He’s passing the buck and telling us that the contractor who attempted the first installation, Premier Professional Services, will take care of everything. I’m not very optimistic, but Susan’s telling me it will be ok. We’re not comfortable with PPS doing the second attempt, but Chris tells us that they are the only contractor Lowes works with. This doesn’t sound right to me – PPS has been in business less than two years (at least they were registered in 2005), and as recent as last January was delinquent with the state over their LLC. Doesn’t seem like a stable partner for Lowes.
I say trust, but verify. I acquainted myself with Wisconsins Right To Cure Law, and will be sending proper written notification of the defects and damages to Lowes and PPS. If they come through for us that will be great, but if not at least we’ll be prepared.