I’ve been an avid user of Linkedin.com for years now, but today I asked them to cancel my business subscription. I’m tired of paying for services not received. I’m tired of features that come and go with no notice to users. I’m tired of glitches that cannot be fixed, with no apology or explanation beyond “Gee, we don’t know what’s wrong.”
I get 2 questions per month, everyone else gets 10. They’ve taken away the stats on who is looking at my profile, which xing.com and other sites have given from the beginning without limitations. No reason why, no notice of if or when it will come back. That’s unfortunately how Linkedin operates these days – one day you have it, one day you don’t. That’s if the site is up, as they’ve had a number of outages lately as well. Assuming your account hasn’t been frozen because someone you met decided to forget about you and complained. My account was never frozen, but the threat is enough to keep me from inviting people.
I’m not even sure the features I’d get with a Personal Plus account are worth $60 a year. I really don’t want to give them any money at all.
I’ll still keep my account open because I think the service holds great promise. It can be a great resource for research. I hope that Linkedin can learn to live up to their brand and value proposition. But until they do, someone else can fund them.
Ironically, of all the requests I’ve made to Linkedin over the years, the one request that was most quickly & easily responded to was the one to cancel my subscription.