I was on the phone with a friend today, and he was lamenting how business had changed. You see, he’s an account rep and works from his home. Most of his communication is electronic, and he was explaining that there just wasn’t any time for casual conversation any more. Everything’s email, facts, and data. Nobody has time for lunch, or a phone conversation anymore.
Contrast this with my wife, who’s main method of communicating with most of her family is email and instant messaging. Sure, they do call each other, but they comminicate electronically much more frequently, usually by instant messaging.
Teenage use of text messaging on phones is epidemic, with folks differing on the ultimate results. Regardless, a lot of people find it possible to have meaningful communication via text messaging, and anyone who’s used it knows how limited it is.
Is there a communication gap as well as a technology gap?
Are we going to look back a few or ten years from now and see that companies staffed with people who learned to communicate effectively using faster methods were more successful?